GAME
The MATS ARC game title and the app version shown in its settings or store listing.
SUPPORT
CENTER
Get help with a MATS ARC game, report a technical problem, ask about a purchase, or submit a privacy request.
WHICH GAME NEEDS SUPPORT?
// DIRECT CHANNEL
CONTACT PLAYER SUPPORT
Build a support request with the relevant details. Submitting opens your email app with a prepared message; nothing is uploaded through this website.
DEVICE
Your device model, operating-system version, and whether you downloaded the game from Apple App Store, Google Play, or another store.
ISSUE
What happened, what you expected, steps that reproduce the problem, and any relevant error message.
EVIDENCE
Attach a screenshot or screen recording if useful. For purchases, include the store order ID—but never send payment-card details.
Quick Troubleshooting
- Install the latest version of the game and your device operating system.
- Close and reopen the game, then restart the device.
- Check that you have a stable connection and enough free device storage.
- Disable VPN or network-filtering software temporarily if an online feature cannot connect.
- If the issue continues, contact us before reinstalling so you do not accidentally remove locally stored progress.
Purchases and Refunds
Apple, Google, and other storefronts process payments and control refund decisions. First use the store’s restore-purchases option where available. If an item remains missing, email us with the game title, platform, approximate purchase date, item name, and store order ID. Do not send your full payment-card number.
Refund requests must normally be submitted directly to the storefront where the purchase was made.
Progress and Save Data
Some MATS ARC games may store progress only on your device. Clearing app data, resetting your device, or uninstalling the game may permanently remove local progress. Cloud backup or synchronization, when available, depends on the game, your platform account, and your device settings.
Privacy and Data Requests
For access, correction, consent, or deletion requests, email support@matsarc.com with the relevant game and platform. We may request limited information to verify and locate the applicable record.
Player Safety and Conduct
To report abusive behavior, harmful content, cheating, or a security concern in a MATS ARC service, send the game title, player or session identifier if available, the approximate date and time, and supporting evidence. Do not publicly share another player’s personal information.
Contact Details
MATS ARC LLC
Doing business as MATS ARC Gaming Studio
Email: support@matsarc.com
We aim to acknowledge requests within 24–48 business hours. Complex investigations, storefront requests, and requests involving an external service provider may take longer.